FAQs
Products & Usage
Yes. Our products are developed and manufactured in Canada under NHP regulatory standards.
Please store products according to the instructions on the label, typically in a cool, dry place away from direct sunlight.
Aluminum is lightweight, highly recyclable, and offers effective protection against light and moisture. The outer kraft paper packaging is fully recyclable and designed to minimize unnecessary plastic use.
Order
Orders are processed quickly. If you need to make changes or cancel, please contact customer support as soon as possible. We cannot guarantee changes once an order has been processed or shipped.
For bulk purchases or business inquiries, please contact us at info@widenaturals.com.
Shipping & Delivery
All orders are shipped from our fulfillment locations in Vancouver, British Columbia.
We currently ship within Canada only.
Shipping usually takes between 5-7 business days. Delivery times vary by destination and shipping method.
Orders are processed within 1-2 business days except for public holidays.
Yes. Once your order is shipped, a confirmation email with tracking details will be sent to you.
Returns & Refunds
Returns are accepted on unopened and unused products within 30 days after delivery, subject to our return conditions. Please contact us at info@widenaturals.com before sending any items back.
For health and safety reasons, opened or used products are not eligible for return unless the item is defective or damaged upon arrival.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days with photos and order details so we can assist you.
Once a return is approved and received, refunds are processed to the original payment method. Processing times may vary depending on your payment provider.